Customer Service Coordinator

Publish Date: 07/10/2024

Ongoing


  • Full Time
  • Newcastle upon Tyne
  • Salary £24,500 per annum
  • Office Support

Posted by Sarah Garner


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The Role 

Our client is a leading equipment supplier based close to Newcastle City Centre. Following a successful year of growth and contract wins, they are now looking to add a Customer Service Coordinator to their busy service department. The ideal candidate must be confident being the first point of contact for key accounts and able to prioritise their workload to meet deadlines. If you are an experienced administration professional looking for your next role, we’d love to hear from you.

Responsibilities

  • Act as key contact for Customer Accounts
  • Provide efficient day-to-day customer support to internal and external parties
  • Demonstrate excellent customer service on inbound calls, outbound calls and emails
  • Accurately process orders from start to finish
  • Inform customers of lead times ensuring expectations managed at all times
  • Keep an accurate log of all customer records
  • Liaise with warehouse team for returns and replacements
  • Support wider team as and when required

Key Criteria

  • Experience in a fast-paced administration role
  • Customer centric approach
  • Exceptional attention to detail
  • High proficiency in IT packages and competent user of Excel
  • Ability to work well under pressure and working towards tight deadlines
  • A positive, collaborative approach to work

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